精品SM在线影片

Skip to content
Back
Policies & procedures

Handling complaints in schools and trusts

E-learning
06/06/2024

Learning Link subscribers

Log in to access this programme

Login

At a glance

You will cover:

components of a robust complaints procedure
effective board oversight of complaint management
elements of a robust complaints investigation
Study time

45 minutes

Module description

The complaints process is an internal conflict resolution mechanism designed to address stakeholder views and improve service for pupils and the community.

This new module aims to explore comprehensive complaints management components to reduce and resolve complaints efficiently.

Preview slides

    Who developed this module?

    Fariha Choudhury

    Fariha Choudhury

    Senior Projects and Advocacy Officer

    Fariha supports the development of 精品SM在线影片's policy and information outputs with a particular focus on multi academy trust governance. Alongside working at 精品SM在线影片, Fariha is undertaking a Masters in Education at the University of Birmingham.

    View Fariha's full profile
    Rani Kaur

    Rani Kaur

    Head of Advice

    Rani oversees 精品SM在线影片’s Advice team and GOLDline service. She leads on the SEND and premises management policy areas and manages 精品SM在线影片’s work on equality, diversity and inclusion. She is co-chair of an infant and nursery school in Solihull.

    View Rani's full profile

    Take the next steps...

    Related content